FREQUENTLY ASKED QUESTIONS

General

Bruta Studios is a curated online concept store based in Sydney, Australia. We work with independent and emerging designers whose practices focus on materiality, silhouette, and form.
Each piece is selected for its design integrity and considered approach to construction.
Yes. We work directly with designers and authorised partners to source all products.
Many of the designers we work with produce in small batches or by hand. As a result, quantities are often limited and restocks are not guaranteed.

Orders are processed quickly, so changes or cancellations are not guaranteed.
If you need to make a change, please contact us as soon as possible and we will do our best to assist.
Some items may be restocked, but many are produced in limited quantities and may not return.

Orders are typically processed within 2–4 business days.
You will receive a confirmation email with tracking details once your order has been dispatched.
Australia: 2–7 business days
International: 7–21 business days (depending on location)
Delivery timeframes are estimates and may vary.
Yes, we ship to most countries. Shipping rates are calculated at checkout or outlined on our Shipping Information page.
International orders may be subject to duties and taxes imposed by the destination country. These charges are the responsibility of the customer.

We do not offer refunds for change of mind.
We may offer store credit for eligible items, subject to our Returns & Exchanges Policy.
If your item arrives faulty, damaged, or not as described, please contact us within 14 days of delivery.
We will resolve the issue in accordance with Australian Consumer Law.

We accept Visa, Mastercard, and PayPal.
Yes. All payments are processed securely via trusted third-party providers. We do not store full payment details.

For any enquiries, you can contact us at:
hello@brutastudios.com.au
We aim to respond within 1–2 business days (Monday–Friday).

Sizing can vary between designers. We recommend reviewing the size guide provided on each product page carefully.
If you are unsure, feel free to contact us, we’re happy to advise based on the specific piece.
We aim to represent each piece as accurately as possible.
Due to the handcrafted or small-batch nature of many items, slight variations in colour, texture, or finish may occur. These are considered part of the design, not defects.
Our designers are based internationally, including Japan, Korea, the US and Europe. Production locations vary depending on the brand and piece.